our turnaround is 1-3 weeks!

Where do orders ship from?

All orders are shipped from the North East of England

What is the processing time?

Note: Our current turnaround is 1-3 weeks.

Castle Suite Club is a one-woman brand, designing products and packaging all orders. Outside of my business, I work full time, Monday-Friday. During busy periods, my turnaround is closer to 3 weeks and may exceed this time frame.

 

Do you ship internationally?

Yes! All international shipping is £12 tracked and flat rate. I no longer ship any orders internationally that are not tracked.

How long will it take for my order to arrive?

Shipping times vary on location.

UK: 1-10 business days
Europe: 3-15 business days
Everywhere else: A minimum of 10 business days.

What happens if I order a ready to ship item with a pre-order item?

If you order a ready to ship item with a pre-order item, your package will be sent as one whole order when I receive the pre-ordered item as you are only paying for one shipped package.

If you want your ready to ship item to arrive before a pre-ordered item, please place separate orders.

What happens if my package goes missing?

We will always investigate missing packages with the Royal Mail and will resolve any issues if this happens!

Has my order shipped?

You will always receive a dispatch notification to let you know that your package has shipped. If you have any urgent questions, please email me at: castlesuiteclub@gmail.com
Please check your junk mail too!